Shipping Policy

*Free shipping on orders $75+ applies to US Lower 48 states only. Alaska, Hawaii & beyond, including all International shipping, are excluded from this promotion. This promotion also excludes in-store purchases of any items not currently offered on our website. Shipping promo valid when shipping to one location only. Drop shipping & special order rugs are excluded in this promotion unless otherwise noted. Items from either portion of the website (One Mercantile or Sett) can/will be combined to go in one shipment!

Tracking information for your order will be emailed to you upon shipment (if you provide your email at checkout). Most orders ship within 1 business day, some orders may take longer. We ship USPS, UPS & FedEx depending on order details. Anything outside of the lower 48 ships USPS. We are not responsible for returned packages if incomplete/incorrect addresses are provided by the buyer or a shipment is refused. Additional shipping & handling costs will apply for re-ships in those cases or the cost of shipping will be deducted from refunds of the item cost if it is not re-shipped.

Tracking information is emailed when your order ships from store@onemercantile.com. If you did not see the tracking email, please check your spam folders as they sometimes are filtered there.

FAQS:

Can I add a message to my order? Yes, please use the notes section in the cart to write a note to us or to the receiver of the package. Please remember to hit the submit button after writing your note. If you forgot to do so, you may also email your message to us at store@onemercantile.com and we can add it as long as it has not shipped yet

When will it be sent? Most orders ship within 24 hours. No changes can be made to orders once shipped.

Will the receiver see prices or invoices? No orders are shipped with pricing or invoices. If you need to see the pricing, please refer to your order confirmation email/text

Examples of returned shipment policy:

Shipment Returns:

The cost of shipping an item back is at the cost of the buyer - we do not provide return shipping labels. Your item must return to us in original condition to be eligible for refunds/exchanges.

Refunds: Item is eligible for a refund minus the cost of shipping. Shipping charges are paid out to the shipper and are not refundable. (Your order was $100 and had free shipping. Our cost to ship that to you was $20. Your refund would be $80)

Re-ship: Items can be reshipped after payment of new shipping charge if the address is changed/updated. Payment link will be emailed and once completed by you, your item will be sent back out the same or next day. Free shipping policy is for one shipment only and does not qualify for the second shipment. (Payment link would be for $20 if shipping to the same town)

Pick-up: If you are local and would like to pick up the item yourself, you can do so by choosing a time in the attached pickup chart (Free)

Return Shipments should be addressed to Sett/One Mercantile, 274 Main Street, Gt. Barrington MA 01230

Shipping Policy

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