FAQ: Covid-19 Pick Ups / Shipping

FAQ: Covid-19 Pick Ups / Shipping

 Q: I'd like to pick up my order-how do I do that?

A: Choose PICKUP at checkout. Put a note specifying your chosen pickup time at checkout (See chart below for times) or email it to us at store@onemercantile.com

Q: I'd like my order delivered locally-how do I do that? 

A: Choose shipping at checkout. If it charges you and your order qualifies for free delivery we will refund the shipping cost to you. Orders must be $25+ for local delivery. We will drop off your order to the address listed in the SHIP TO section. Please include any instructions that may be helpful in the notes section at checkout if necessary (IE: leave on screened porch or ring doorbell when delivered, etc)

Q: How do I include a note/card with my shipment/delivery?

A: Please write your card contents in the notes section at checkout OR email it to us at store@onemercantile.com. If you have purchased a card on our site, we will hand write your card and include it with your package. If you include a note without purchasing a card it will be printed out on white card stock and included with your package.

Q: My credit card isn't working at checkout. How do I fix that?

A: Please make sure your billing and shipping information is correct and matches the card that you are using. if it still does not work you have to contact your credit card company to have them let your card go through. We do not have a way to do it on our end.

Q: I'd like to change my order-is it too late?

A: If your order has been marked as fulfilled and shipped or delivered, it is too late to change. If it is a pick up order, it can be changed. We do not have access to your credit card information so any additional charges for adding/changing items must be done in a separate order

Q: The item I want is out of stock- when will it be back?

A: We are doing our best to keep things available but like all businesses we are experiencing delays and out of stocks from many of our suppliers and makers as they are not able to work or struggling to keep up with demand. Please email us if there are specific items you are interested in and we will happily give you any info we can on when we expect restocking.

Q: I ordered a shipment-why haven't I received tracking info?

A: Tracking info is sent to the email/phone that you provide at checkout. If you choose not to provide that info, we have no way to automatically get that to you at time of shipment. you can email us and we can email you tracking if you have not entered it at checkout. If you did enter it, please check your spam/promotions for the tracking email as it sometimes gets filtered into those folders. 

 THANK YOU THANK YOU THANK YOU for your support of our small biz!!!

Send us any other questions to store@onemercantile.com

 

Ab Pruhenski

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